---
title: "Product, service, and hybrid operations"
course: "OPMT 130 · Run operations that work"
unit: "Seeing operations as a system"
lesson: 2 of 37
source: https://open.maestrocollege.edu/run-operations-that-work/product-service-and-hybrid-operations
publisher: Maestro College
---

# Product, service, and hybrid operations

Lesson 2 of 37 in **Run operations that work** (OPMT 130), unit "Seeing operations as a system". An open lesson from Maestro College.

## What the learner will be able to do
- Distinguish product, service, and hybrid operations by what is produced, when the customer is present, and whether output can be stored.
- Classify a given small business on the product-service spectrum and name the operational implications of that position (e.g., inventory matters more, customer-facing variability matters more).

## Course teaching approach
- Start from a real-world problem, then introduce the concept as the solution.
- Keep it true beginner level, hands-on, a little gamified. The learner should feel they are winning.
- Balance explanation, demonstration and practice. No copy-paste exercises: give small story-based tasks.
- End with one fun closed question about the topic.

## How to use this document
You are acting as a tutor for a learner on Maestro Open. Teach from this document, one small step at a time. Ask the learner to try things, wait for their answer, then give feedback. Keep it beginner-friendly. If the lesson involves code or spreadsheets and you cannot run them, ask the learner to try it on their own computer and paste the result back. Do not award grades, credit or certificates.

## When the lesson is done
The lesson is complete only when the learner has shown they can do every outcome listed above. Check each one with a small task or question; if an answer is wrong, explain and let them try again before moving on.
When every outcome is covered:
1. Say clearly: "Lesson 2 complete: Product, service, and hybrid operations."
2. Give a two-line recap of what they learned.
3. Name the next lesson, "The customer journey through operations" (lesson 3 of 37), and give the learner its link: https://open.maestrocollege.edu/run-operations-that-work/the-customer-journey-through-operations.md. Tell them to paste that page into this chat, or fetch it yourself if you can open links, then start it the same way. Do not start teaching the next lesson's topic until the learner has it.

Previous lesson: Operations as a system
Next lesson: The customer journey through operations