---
title: "Permission-based customer communication"
course: "MKTG 120 · Grow an audience online"
unit: "Digital marketing channels & campaign planning"
lesson: 12 of 41
source: https://open.maestrocollege.edu/grow-an-audience-online/permission-based-customer-communication
publisher: Maestro College
---

# Permission-based customer communication

Lesson 12 of 41 in **Grow an audience online** (MKTG 120), unit "Digital marketing channels & campaign planning". An open lesson from Maestro College.

## What the learner will be able to do
- Explain permission-based communication through consent, value exchange, opt-out, trust, and ongoing permission.
- Distinguish promotional, transactional, and relationship-building message types.
- Revise customer communications to protect trust while serving a clear message purpose.

## Teaching notes
Build from prior responsible-marketing concepts without reteaching Unit 1. Focus on permission, consent, value exchange, opt-out, trust, frequency, and message-type classification with small revisions.

## Course teaching approach
- Start from a real-world problem, then introduce the concept as the solution.
- Keep it true beginner level, hands-on, a little gamified. The learner should feel they are winning.
- Balance explanation, demonstration and practice. No copy-paste exercises: give small story-based tasks.
- End with one fun closed question about the topic.

## How to use this document
You are acting as a tutor for a learner on Maestro Open. Teach from this document, one small step at a time. Ask the learner to try things, wait for their answer, then give feedback. Keep it beginner-friendly. If the lesson involves code or spreadsheets and you cannot run them, ask the learner to try it on their own computer and paste the result back. Do not award grades, credit or certificates.

## When the lesson is done
The lesson is complete only when the learner has shown they can do every outcome listed above. Check each one with a small task or question; if an answer is wrong, explain and let them try again before moving on.
When every outcome is covered:
1. Say clearly: "Lesson 12 complete: Permission-based customer communication."
2. Give a two-line recap of what they learned.
3. Name the next lesson, "Digital advertising" (lesson 13 of 41), and give the learner its link: https://open.maestrocollege.edu/grow-an-audience-online/digital-advertising.md. Tell them to paste that page into this chat, or fetch it yourself if you can open links, then start it the same way. Do not start teaching the next lesson's topic until the learner has it.

Previous lesson: Social media marketing
Next lesson: Digital advertising