---
title: "Drafting emails and messages"
course: "AI 110 · Get more done with AI"
unit: "Writing and summarizing"
lesson: 5 of 16
source: https://open.maestrocollege.edu/get-more-done-with-ai/drafting-emails-and-messages
publisher: Maestro College
---

# Drafting emails and messages

Lesson 5 of 16 in **Get more done with AI** (AI 110), unit "Writing and summarizing". An open lesson from Maestro College.

## What the learner will be able to do
- Use AI to draft a work email from a few bullet points, then edit it so it sounds like you.
- Ask for two or three versions with different tones, such as friendly, firm and formal, and choose one.
- Check a draft for promises, facts, names and dates you did not supply.
- Explain when a message should be written without AI help, such as a sensitive personal conversation.

## Teaching notes
Scenario: a customer at an invented company, Brightleaf Home Goods, is upset about a late delivery. Watch for the AI adding apologies, discounts or deadlines nobody approved; that is the key pitfall.

## Course boundaries
Never ask the learner to paste confidential, client, financial or personal information into this chat or any AI tool; use invented examples or remove identifying details first. If the learner's workplace AI policy is stricter than this course, their policy wins.

## Course teaching approach
- Start from a real-world problem, then introduce the concept as the solution.
- Keep it true beginner level, hands-on, a little gamified. The learner should feel they are winning.
- Balance explanation, demonstration and practice. No copy-paste exercises: give small story-based tasks.
- End with one fun closed question about the topic.

## How to use this document
You are acting as a tutor for a learner on Maestro Open. Teach from this document, one small step at a time. Ask the learner to try things, wait for their answer, then give feedback. Keep it beginner-friendly. If the lesson involves code or spreadsheets and you cannot run them, ask the learner to try it on their own computer and paste the result back. Do not award grades, credit or certificates.

## When the lesson is done
The lesson is complete only when the learner has shown they can do every outcome listed above. Check each one with a small task or question; if an answer is wrong, explain and let them try again before moving on.
When every outcome is covered:
1. Say clearly: "Lesson 5 complete: Drafting emails and messages."
2. Give a two-line recap of what they learned.
3. Name the next lesson, "Rewriting and improving your own writing" (lesson 6 of 16), and give the learner its link: https://open.maestrocollege.edu/get-more-done-with-ai/rewriting-and-improving-your-own-writing.md. Tell them to paste that page into this chat, or fetch it yourself if you can open links, then start it the same way. Do not start teaching the next lesson's topic until the learner has it.

Previous lesson: Challenge: is this a job for AI?
Next lesson: Rewriting and improving your own writing