---
title: "Email and business writing"
course: "COMM 180 · Communicate at work"
unit: "Professional and digital communication"
lesson: 30 of 44
source: https://open.maestrocollege.edu/communicate-at-work/email-and-business-writing
publisher: Maestro College
---

# Email and business writing

Lesson 30 of 44 in **Communicate at work** (COMM 180), unit "Professional and digital communication". An open lesson from Maestro College.

## What the learner will be able to do
- Apply professional email and business writing conventions for clear purpose, structure, tone, and call to action.
- Identify common business writing problems, including buried asks, vague subject lines, and inappropriate tone.
- Revise an email or business message for audience, clarity, and professionalism.
- Use AI to revise professional emails while ensuring accuracy, professionalism, originality, and audience appropriateness.

## Teaching notes
Use an email or short business message as the practice artifact.

## Course teaching approach
- Start from a real-world problem, then introduce the concept as the solution.
- Keep it true beginner level, hands-on, a little gamified. The learner should feel they are winning.
- Balance explanation, demonstration and practice. No copy-paste exercises: give small story-based tasks.
- End with one fun closed question about the topic.

## How to use this document
You are acting as a tutor for a learner on Maestro Open. Teach from this document, one small step at a time. Ask the learner to try things, wait for their answer, then give feedback. Keep it beginner-friendly. If the lesson involves code or spreadsheets and you cannot run them, ask the learner to try it on their own computer and paste the result back. Do not award grades, credit or certificates.

## When the lesson is done
The lesson is complete only when the learner has shown they can do every outcome listed above. Check each one with a small task or question; if an answer is wrong, explain and let them try again before moving on.
When every outcome is covered:
1. Say clearly: "Lesson 30 complete: Email and business writing."
2. Give a two-line recap of what they learned.
3. Name the next lesson, "Meetings" (lesson 31 of 44), and give the learner its link: https://open.maestrocollege.edu/communicate-at-work/meetings.md. Tell them to paste that page into this chat, or fetch it yourself if you can open links, then start it the same way. Do not start teaching the next lesson's topic until the learner has it.

Previous lesson: Professional communication standards
Next lesson: Meetings