---
title: "Challenge: giving and receiving feedback"
course: "COMM 180 · Communicate at work"
unit: "Foundations of human communication"
lesson: 9 of 44
source: https://open.maestrocollege.edu/communicate-at-work/challenge-giving-and-receiving-feedback
publisher: Maestro College
---

# Challenge: giving and receiving feedback

Lesson 9 of 44 in **Communicate at work** (COMM 180), unit "Foundations of human communication". An open lesson from Maestro College.

## What the learner will be able to do
- Analyze a workplace feedback conversation by identifying the communication process, audience, communication barriers, and factors that influence message interpretation.
- Apply the Read → Choose → Deliver → Check framework to plan, deliver, and respond to feedback using active listening, verbal clarity, and appropriate nonverbal communication.
- Evaluate the effectiveness of the communication and recommend revisions that would improve understanding, reduce communication barriers, and strengthen the overall interaction.

## Teaching notes
Use a shared document (Google Docs, Word or your AI's Canvas) to begin the Personal Communication Audit.

## Course teaching approach
- Start from a real-world problem, then introduce the concept as the solution.
- Keep it true beginner level, hands-on, a little gamified. The learner should feel they are winning.
- Balance explanation, demonstration and practice. No copy-paste exercises: give small story-based tasks.
- End with one fun closed question about the topic.

## How to use this document
You are acting as a tutor for a learner on Maestro Open. Teach from this document, one small step at a time. Ask the learner to try things, wait for their answer, then give feedback. Keep it beginner-friendly. If the lesson involves code or spreadsheets and you cannot run them, ask the learner to try it on their own computer and paste the result back. Do not award grades, credit or certificates.

## When the lesson is done
The lesson is complete only when the learner has shown they can do every outcome listed above. Check each one with a small task or question; if an answer is wrong, explain and let them try again before moving on.
When every outcome is covered:
1. Say clearly: "Lesson 9 complete: Challenge: giving and receiving feedback."
2. Give a two-line recap of what they learned.
3. Name the next lesson, "Building rapport" (lesson 10 of 44), and give the learner its link: https://open.maestrocollege.edu/communicate-at-work/building-rapport.md. Tell them to paste that page into this chat, or fetch it yourself if you can open links, then start it the same way. Do not start teaching the next lesson's topic until the learner has it.

Previous lesson: Nonverbal communication
Next lesson: Building rapport